Fair Dealing Policy Statement

 

Purpose:

Farringdon Asset Management Pte. Ltd. (“Farringdon”) is committed to conducting its business in a fair, honest, and professional manner, placing the interests of its clients at the centre of its investment management and advisory activities. The Company recognises that fair dealing is fundamental to maintaining client trust and confidence and is committed to delivering fair outcomes throughout the client relationship.

Our Commitment:

Farringdon is committed to:
· Acting honestly, fairly, and with due skill, care, and diligence in all dealings with clients.
· Ensuring that investment recommendations and portfolio management decisions are appropriate, considering each client’s investment objectives, financial circumstances, knowledge, experience, and risk tolerance, where applicable.
· Providing clients with clear, accurate, balanced, and timely information regarding our services, investment strategies, fees, risks, and any material changes that may affect them.
· Managing actual, potential, and perceived conflicts of interest through appropriate policies, procedures, and disclosures to ensure clients are treated fairly.
· Safeguarding confidential client information and maintaining appropriate standards of data protection and information security.
· Handling client enquiries, feedback, and complaints promptly, fairly, and transparently, with appropriate escalation where necessary.
· Ensuring that employees are suitably qualified, competent, and receive ongoing training to maintain high professional and ethical standards.
· Establishing and maintaining effective governance, compliance, and risk management frameworks to support the fair treatment of clients and compliance with applicable laws and regulatory requirements.

Governance and Accountability

The Board of Directors and Senior Management are responsible for promoting a culture of fair dealing throughout the organisation. They oversee the implementation of appropriate policies, controls, and monitoring processes to ensure that fair dealing principles are consistently embedded within Farringdon’s business practices and decision-making.

All employees are expected to understand and uphold the Company’s fair dealing principles and to act in a manner that promotes the best interests of clients at all times.

Continuous Improvement

Farringdon will periodically review its fair dealing framework, policies, procedures, and staff training programmes to ensure they remain effective, proportionate, and consistent with regulatory expectations and industry best practices. Feedback from clients, regulatory developments, and internal monitoring activities will be incorporated into the Company’s ongoing efforts to enhance client outcomes.

Through these commitments, Farringdon seeks to build and maintain long-term relationships based on integrity, transparency, professionalism, and trust while delivering consistently fair outcomes to its clients.